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Customer frustration rarely comes from one big mistake. It usually shows up in small moments that feel confusing, slow, or harder than they should be.
This in-person workshop is designed for individual business owners who want to identify where their customer experience is creating friction and work out what to fix first.
You will step through one real customer scenario from your own business and pinpoint the moments that are most likely to cause frustration or drop-off. With guided exercises and practical discussion, you will uncover what is driving those issues and where small changes can make a meaningful difference.
The session is hands-on and practical, with time to think, map, and sense-check your ideas with others in the room who are facing similar challenges.
You’ll leave with a clear view of the moments that matter most to your customers, a better understanding of why those moments are breaking down, and a prioritised set of improvements you can act on with confidence.
Customer frustration rarely comes from one big mistake. It usually shows up in small moments that feel confusing, slow, or harder than they should be.
This in-person workshop is designed for individual business owners who want to identify where their customer experience is creating friction and work out what to fix first.
You will step through one real customer scenario from your own business and pinpoint the moments that are most likely to cause frustration or drop-off. With guided exercises and practical discussion, you will uncover what is driving those issues and where small changes can make a meaningful difference.
The session is hands-on and practical, with time to think, map, and sense-check your ideas with others in the room who are facing similar challenges.
You’ll leave with a clear view of the moments that matter most to your customers, a better understanding of why those moments are breaking down, and a prioritised set of improvements you can act on with confidence.