Workshops
Upcoming Workshops
Online
Clarity Reset Workshop
This is a reset for businesses who have drifted away from a clear customer perspective and are now making decisions based on habit, internal opinion, or noise.
It is about regaining focus. Nor specifically about research, personas or theory.
In Person
Fixing Frustrating Moments Workshop
Customer frustration rarely comes from one big mistake. It usually shows up in small moments that feel confusing, slow, or harder than they should be.
This in-person workshop is designed for individual business owners who want to identify where their customer experience is creating friction and work out what to fix first.
You will step through one real customer scenario from your own business and pinpoint the moments that are most likely to cause frustration or drop-off. With guided exercises and practical discussion, you will uncover what is driving those issues and where small changes can make a meaningful difference.
The session is hands-on and practical, with time to think, map, and sense-check your ideas with others in the room who are facing similar challenges.
You’ll leave with a clear view of the moments that matter most to your customers.
Online Workshop
Clarity Reset
Who it’s for
and who it’s not for
So you had great intentions for 2026. This was going to be THE year. But it’s March and you feel like you’re running the same circles you did last year.
If this year isn’t panning out as you planned, join me in this online workshop to re-frame and re-set for the rest of 2026.
This workshop is for you if
You are a small business owner or founder
You are a solo operator or have a small team, up to 10 people
You run a service-based or product-led businesses and work directly with customers
Your business is established; past the ‘idea stage’ but not operating at scale
You may say things like:
“We do a lot, but I’m not sure what actually matters to customers anymore.”
“We keep tweaking things but nothing feels like a breakthrough.”
“We know we should be more customer-led, but we don’t know where to start.”
Skip the workshop and check out the other services if
You’re part of a large enterprise
You’re in the start-up phase of your business
You want to understand a specific core need of your customers
In-person Workshop
Fix Frustrating Moments
Reset your customer focus and decide
what problem to work on next.