Services
Small and medium businesses work with Kosca&co. to gain the tools and knowledge needed to deeply understand customers better (so that…).
Website Audit and
Mystery Shopping
See your business through your customers’ eyes. We assess your end-to-end experience and provide actionable insights to improve clarity, consistency and satisfaction.
Customer Feedback
and Insights
Turn feedback into fuel.
We collect real customer voices and translate them into insights you can use to improve, innovate, and grow.
Understand your customers better, map out critical touchpoints, and design data-informed strategies that drive loyalty and trust.
Customer Strategy
Service Design
and Process Improvement
Design smarter, smoother services.
We simplify journeys, streamline processes, and co-create better ways of working.
Website Audit and Mystery Shopping
Discover hidden gaps in your in-store and online experiences with our CX audits and mystery shopping services. We assess customer touchpoints, analyse competitors, and provide data-driven insights to enhance customer satisfaction, loyalty, and conversion rates. Perfect for e-commerce, retail, hospitality, and financial services.
Basic
Add your pricing strategy. Be sure to include important details like value, length of service, and why it’s unique.
Intermediate
Add your pricing strategy. Be sure to include important details like value, length of service, and why it’s unique.
Advanced
Add your pricing strategy. Be sure to include important details like value, length of service, and why it’s unique.
Customer Feedback and Insights
Leverage real customer feedback to drive business decisions with custom-built insights programs. From NPS and CSAT surveys to qualitative research, we analyze data to uncover trends, pain points, and opportunities. Ideal for brands launching new products or companies wanting to create a customer-led strategy.
Basic
Add your pricing strategy. Be sure to include important details like value, length of service, and why it’s unique.
Intermediate
Add your pricing strategy. Be sure to include important details like value, length of service, and why it’s unique.
Advanced
Add your pricing strategy. Be sure to include important details like value, length of service, and why it’s unique.
CX Strategy
Transform your customer experience with a tailored CX strategy, designed for small to medium businesses. We map customer journeys, identify pain points, and develop data-driven strategies to boost retention and satisfaction. We align CX with business goals for sustainable growth and a competitive edge.
Basic
Add your pricing strategy. Be sure to include important details like value, length of service, and why it’s unique.
Intermediate
Add your pricing strategy. Be sure to include important details like value, length of service, and why it’s unique.
Advanced
Add your pricing strategy. Be sure to include important details like value, length of service, and why it’s unique.
Service Design and Process Improvement
Enhance efficiency and customer satisfaction with customer-centric service design. We optimise workflows, create standard operating procedures (SOPs), and train teams to deliver seamless experiences. Ideal for retail, hospitality, healthcare, and service industries, our solutions streamline operations while prioritising customer needs and business success.
Basic
Add your pricing strategy. Be sure to include important details like value, length of service, and why it’s unique.
Intermediate
Add your pricing strategy. Be sure to include important details like value, length of service, and why it’s unique.
Advanced
Add your pricing strategy. Be sure to include important details like value, length of service, and why it’s unique.