Make your customers your biggest growth asset.

At Kosca&co, we help service businesses see through their customers’ eyes so every decision feels clearer, smarter and easier.

What we do

Medium-sized businesses often know their customers matter, but don’t always have the time or tools to really listen. That’s where we come in; a partner who makes understanding your customer simple, practical and actionable.

Why it matters

When your business speaks your customer’s language, you:

Attract the right clients

Keep them coming back

Grow through word of mouth

How we can help

Customer insights interviews

Experience journey maps

CX audits

Team workshops

What clients are saying

  • Kosca&co made our customer journey feel clear for the first time. We stopped guessing and started growing

    Laurie Payton

  • “It all begins with an idea. Maybe you want to launch a business.”

    Jamie Kokot

  • “It all begins with an idea. Maybe you want to launch a business.”

    Lindsey Beumer

  • “It all begins with an idea. Maybe you want to launch a business.”

    Keith Finley

You want to know

WHO your customer is

So you want to know more about who your customers are. Whether they are night owls or early birds, whether they prefer purple or pink. By getting out and speaking with people who represent your Ideal Customer, we can build a profile that helps you

  • create authentic content easily

  • simplify your marketing messages

  • determine which products or services add value and which distract

WHAT your customer does

You may know the person, but not much about how interacting with your business fits into their bigger journey. Here we research with your clients to understand the beginning, middle and end of their experiences so you can

  • identify where to focus budget

  • determine how to best use the assets you have

  • be strategic with your product and service offering, to compliment a customers existing journey

WHY your customer does it

And now you need to lift it up a notch. You may want to extend your product or service offering or get ready to scale. You need to know the value you provide to customer and why they buy from you. With this information you can

  • make longer term strategic decisions about the businesses

  • develop additional products and services that are complimentary to the need you fulfil

  • scale back a crowded offering and streamline your business

Book your introductory
Customer Experience Audit

Book Now